New Podcast Episode: How AI Is Powering Smarter Debt Collection

In this episode, Koen Marcel K Vanderhoydonk is joined by Justin Pesch and Zoé van Ysseldijk from PAIR Finance to explore how AI and behavioral science are transforming debt collection into a more humane, effective and scalable process across Europe. The conversation dives into how reinforcement learning, combined with a single international platform helps organizations improve recovery while protecting customer retention.

We also unpack how AI-driven collections optimize tone, timing and channels, while compliance with EU AI regulations and local licenses ensures responsible operations. From inbound automation with a generative AI agent to human support for sensitive cases, the episode highlights practical ways to balance efficiency with empathy.

Listeners also get insights into unified dashboards, transparent client reporting and strategies for partnerships and education, showing how recovery and retention can go hand in hand across 11+ European markets.

Listen to the podcast here